Returns & Refunds Policy
Last Updated: October 1, 2025

At glassmeal.online, we are committed to providing high-quality keyboards and mice that meet your expectations. If you are not fully satisfied with your purchase, this Returns & Refunds Policy explains the conditions and procedures for returns, refunds, and exchanges.

1. Return Eligibility

You may request a return if your order meets all of the following conditions:

  • The item is unused, in its original condition, and includes all original packaging, manuals, and accessories.
  • The return request is submitted within 30 days of delivery.
  • The product is defective, damaged during shipping, or incorrect due to an error on our part.

Please note:
For hygiene, licensing, and copyright reasons, the following items are non-returnable:

  • Software and digital downloads
  • Items marked as “Final Sale”
  • Opened software or products missing original packaging (may not qualify for a full refund)

2. How to Initiate a Return

To start a return request, please follow these steps:

  1. Contact Customer Support
    Email us at admin@glassmeal.online with:
    • Your order number
    • Product name
    • Reason for return
    • Photos or a short video (required for damaged or defective items)
  2. Return Authorization
    Once approved, we will provide you with:
    • A Return Merchandise Authorization (RMA) number
    • The return shipping address
  3. Ship the Item
    • Securely package the item and include the RMA number inside the parcel.
    • Return shipping costs are the customer’s responsibility unless the return is due to our error (e.g., wrong or defective item).

3. Refunds

After we receive and inspect your returned item:

  • Refund Method: Refunds will be issued to the original payment method used at checkout.
  • Processing Time: Please allow 3–7 business days for the refund to appear, depending on your bank or payment provider.
  • Refund Amount:
    • The product price will be refunded in full if approved.
    • Original shipping fees are non-refundable, except when the return results from our mistake.

4. Exchanges & Store Credit

  • Exchanges:
    We offer exchanges for the same product if it is defective or damaged. If you wish to exchange for a different item, please complete a return and place a new order.
  • Store Credit:
    In certain cases—such as returns outside the 30-day window or without proof of purchase—we may offer store credit at our discretion.

5. Non-Refundable Situations

We cannot accept returns or issue refunds for:

  • Items returned more than 30 days after delivery
  • Products damaged due to misuse, accidents, or improper handling
  • Items that are used, altered, or missing parts
  • Clearance or Final Sale items

6. Contact Information

If you have any questions regarding your order or this policy, please don’t hesitate to contact us. Our support team is happy to assist you.

glassmeal.online

📍 Address:
8 Thistle Ln, Greenwich, CT 06831-4231, USA

📞 Phone:
+1 973-220-5334

📧 Email:
admin@glassmeal.online